Does your accountant have enough time or resources to prioritize your needs?

Our accounting partner explains why you should be working with someone who has excellent communication skills when it comes to your finances - 

 

It’s currently a real issue for many accountants that they don’t have the time or resources to keep on top of customer enquiries, as well as handle the daily workload responsibility that come with managing other’s personal and business finances.

 

In today's dynamic business landscape, exceptional customer service is a key differentiator that sets companies apart. In this article, we will explore the secret behind a good commincators' success and uncover how exceptional communication skills contribute to outstanding customer service for clients.

 

Listening with Intent:

Effective communication begins with genuinely understanding clients' needs and concerns. By actively listening, you create an atmosphere of trust, empathy, and mutual respect, ensuring that every client feels valued and heard. This attentiveness enables you to tailor services to individual requirements, thus delivering personalised solutions that not only meet but exceed expectations.

 

Clear and Transparent Communication:

Blue Rocket Accounting maintains transparency and clarity in all communication practices. Acountants should avoid jargon and complex accounting terms, ensuring that clients understand the financial landscape without feeling overwhelmed. Through regular updates, progress reports, and financial statements, they should provide clients with a clear understanding of their financial situation, empowering them to make informed decisions.

 

Such transparency fosters a strong sense of collaboration and ensures that clients are actively involved in their own financial journey.

 

Accessibility and Responsiveness:

Accountants must understand the value of timely communication and prioritise prompt responses to queries and concerns. Whether it's via phone, WhatsApp, email, or in-person meetings, you should always be readily available to address client needs, ensuring that they never feel neglected or left in the dark. 

 

Building Strong Relationships:

Effective communication is not just about transactions but also about building enduring relationships. Accountants should go beyond the conventional client-accountant association and strive to understand clients' businesses, goals, and aspirations. By developing a deep understanding of clients' unique circumstances, you then become a trusted partner invested in their success. This relationship-oriented approach fosters loyalty and ensures that clients feel supported throughout their financial journey.

 

Continuous Learning and Adaptation:

To provide exceptional customer service, accountants understand the importance of staying updated and evolving with changing industry trends. They invest in ongoing training and development to enhance team communication skills and technical knowledge. By keeping abreast of the latest accounting practices, regulations, and technologies, they can better serve clients' needs. This commitment to continuous learning allows acountants to offer dynamic solutions and expert advice tailored to individual client requirements.

 

How do I make my accountant prioritise my needs?

The short answer is; you can’t. Your accountant may be great at crunching numbers but if you don’t feel like they prioritise your needs or even meet your expectations when it comes to communication, then it’s probably time to change accountant.

 

For help with your accounting needs and to see a quick transparent price list from our partner, please fill out the section to the right and they will be in touch with you shortly.